Q.Has there been a time where you made an error either with money or dealing with a customer? Explain what happened and how you corrected it. What will you do differently next time?
A. Yes there has, I was doing the X report and we came up short. I had to recount a couple of times and look through the reciepts. I eventually found my error and had to correct it. Another time I gave a costmer wrong change and they didnt realize till after they walked away, they cam back and i had to correct my error and I gave them a free coffee stamp on their Jittery Joes card.
Tuesday, March 24, 2009
Thursday, March 19, 2009
Week Four Q
Q.Do you have classmates asking you for free drinks or pastries? You aren't alone! Some of your peers will ask you this frequently, causing you to make an ethical decision. How have you handled it in the past? How will you handle it in the future?
A. I do get that sometimes from my peers, but I just tell them no that i will not give them free things. I wont because then the school is losing money and i dont think that is fair because they are nice enough to let us have a Jittery Joes and to be responsible. They trust students with this business and i will not make them distrust me.I will keep telling students no even if they beg every day, because i dotn thnk it is fair.
A. I do get that sometimes from my peers, but I just tell them no that i will not give them free things. I wont because then the school is losing money and i dont think that is fair because they are nice enough to let us have a Jittery Joes and to be responsible. They trust students with this business and i will not make them distrust me.I will keep telling students no even if they beg every day, because i dotn thnk it is fair.
Week Three Q
Q.Talk about tasks that can be done when the coffee shop is slow. What types of things can you be working on to still be a productive worker?
A. There are amny things to do around Jittery Joes when it is slow, I mainly look for things we are running low on, and I go to the stock room and get the things we need. Also I look for pretty ways to set up what we offer, so that it looks more appealing. We also clean and make sure everything is sanitary, so we arent giving unsanitary foods and drinks. Also just thinking of new ways to sell things and make more money.
A. There are amny things to do around Jittery Joes when it is slow, I mainly look for things we are running low on, and I go to the stock room and get the things we need. Also I look for pretty ways to set up what we offer, so that it looks more appealing. We also clean and make sure everything is sanitary, so we arent giving unsanitary foods and drinks. Also just thinking of new ways to sell things and make more money.
Week Two Q
Q.We are already beginning to talk about customer service. Talk about a positive customer service experience you have had working at Jittery Joe's.
A. I have had many positive costomer experiences already at Jittery Joes, my first one was my first time making a latte. I started making it and I messed up and the costomer was very polite and wasnt mad. I fixed my mistake quickly and had it finished just a few minutes later. But the person i was making it for was very nice about me messing up and wasnt mad at all. I really appericiated their curtisy and appoligized for messing up. But now i have the hang of workign at Jittery Joes and very rarley mess up.
A. I have had many positive costomer experiences already at Jittery Joes, my first one was my first time making a latte. I started making it and I messed up and the costomer was very polite and wasnt mad. I fixed my mistake quickly and had it finished just a few minutes later. But the person i was making it for was very nice about me messing up and wasnt mad at all. I really appericiated their curtisy and appoligized for messing up. But now i have the hang of workign at Jittery Joes and very rarley mess up.
Thursday, March 5, 2009
Week One Q
Is working at Jittery Joe's your first experience with work? If not, what skills from other jobs are you implementing at the coffee shop? If it is, what skills are you learning that you will take with you to future jobs?
Yes, working here at the Jittery Joes in PLC is my first job experience. I am learning how to deal with all kinds of people and control my temper. I am also learning how to keep the prices right so taht we are gaining money and not losing any. Also how to work effiecently but also making sure everything is clean. I am getting many skills that I will need to get a better job in the real world, I think that working here will better prepare me for a different job that I will be getting soon. I'm very glad that I got picked to work here.
Yes, working here at the Jittery Joes in PLC is my first job experience. I am learning how to deal with all kinds of people and control my temper. I am also learning how to keep the prices right so taht we are gaining money and not losing any. Also how to work effiecently but also making sure everything is clean. I am getting many skills that I will need to get a better job in the real world, I think that working here will better prepare me for a different job that I will be getting soon. I'm very glad that I got picked to work here.
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